Water Achiever® for Utilities and Government Agencies
Water Achiever® is designed to deliver great benefits in Sustainable Demand Management and Effective Account Managment. It delivers outstanding value for water utilities.
Value of Water Achiever® for Utilities and Government Agencies
Effective Account Management:
- Build Stronger Relationships by creating proactive rather than reactive partnerships with key stakeholders. This will give your customer relationship approach a stronger foundation.
- Establish relationships with key decision-makers by increasing the effectiveness and time efficiency of your communication. Approach the key decision-makers directly and avoid communication through lower levels of the organisation.
- Better understand customer needs by identifying and delivering services that your customers want.
- Increase customer satisfaction by demonstrating outstanding customer focus through identification of your customer's water management needs and demonstration of a pathway to improvement. Help your customers to achieve bottom line savings and cost effective utilisation of their resources.
- More efficiency in customer service approach by demonstrating a consistent and structured approach for customer service delivery.
- Gather market intelligence by gathering and using independent market intelligence for future business initiatives.
- Demonstrate leadership and innovation to stakeholders
Sustainable Demand Management:
- Increase your return on investment by servicing more customers on the existing network
- Defer or avoid additional investment in dams / supply infrastructure (and associated community resistance)
- Strengthen your corporate profile by satisfying stakeholder interest in sustainable resource management
- Demonstrate leadership and innovation in supply chain management
- Increase the viability of your business customers
- Provide value added services to your customers
- Broaden your portfolio of services
Water Achiever® is a program to manage on-going relationships with customers. It is recommended to repeat the Water Achiever® process periodically (e.g. in 6 or 12 months) depending on the utility's needs.